Work experience

[Movate]

[VoIP Engineer]

Brillio Technologies

Senior Engineer

• Installed, maintained, and troubleshooted Linux servers.

• Installed, configured, and maintained Asterisk-based telephony systems.

• Installed and configured DBMS systems (PostgreSQL, MySQL).

• Configured Fail2Ban and IPTables for enhanced security.

• Wrote custom dial plans and scripts for call routing and automation.

• Configured and managed Asterisk PBX systems for telecommunication solutions.

• Troubleshooted and resolved technical issues related to Asterisk telephony systems

• using tools such as Wireshark and tcpdump.

• Monitored system performance and responded to alarms and alerts.

• Provided end-user support and training on system usage.

• Maintained system documentation and configurations.

RCS Tech LLP - Byju's

Senior Engineer 

• Performed installation, maintenance and troubleshooting of Linux servers.

• Performed system backups and security updates on regular basis.  

• Executed Linux administration and data migration activities.  

• Assisted in setting up proactive monitoring tools such as Zabbix. 

• Installing and configuring of telephony systems: Asterisk, FreePBX.

• Systems integration: creating integration solutions for Asterisk, implementation, and

• further support of applied solutions.

• Linux (Ubuntu, Centos) servers’ setup, and maintenance 

• DBMS installing, configuration, tuning (PostgreSQL, MySQL) 

• Creating and maintaining the SFTP server and providing access to the employees

• Creating and running scripts to retrieve required data from multiple database servers

• for data operations

• Responsible for creating and maintaining the automated daily checklist of server’s

• custom health and other required details and sending over email for the required

• stakeholders

• Troubleshooting and collecting the logs in case of any component failures

• Responsible for health maintenance activity such as restarting the services

• periodically and rebooting the system

• Maintaining the SIP load balancing among the calling servers

• Troubleshooting the calling issues, misconfiguration of SIP, checking registration

• status of SIP in the call server, collecting the error logs and submitting to vendor

• Periodic server reboot activity and checking the status of the essential services

• Coordinating with vendor for resolving the technical issues

RCS Tech LLP - Byju's

UC Engineer 

• Creating inbound, outbound, and interactive campaigns in the Ameyo and the

• integration with the CRM

• Responsible for assigning DID to a campaign and replacing once it gets spammed

• Responsible for testing the GSM numbers and Ameyo campaigns

• Served as a SPOC for Knowlarity Contact Center application

• Troubleshooting the issues, collecting the reports, and submitting them to vendor for

• further process

• Collecting business team requirements and creating the flow for IVR blaster

• Integrating the voice blaster to the CRM to prevent the data leakage in between

• Maintaining and monitoring the IVR campaign until it gets completed successfully

• Troubleshoot failure cases to get the campaign to be completed on time